YOUR DATA, EXPLAINED CLEARLY

Privacy Policy

Last updated: 15 August 2026

EPICENTER Car Rental Phuket ("EPICENTER", "we", "us") respects your privacy. This notice explains what personal data we process when you use phuketcar.rent, contact us through Instagram, WhatsApp, Telegram or another channel, or enquire about and book a rental vehicle.

1. Data we may collect

• Contact and identity details you provide, such as name, telephone number, social-media account identifier and preferred language.
• Your messages, enquiry details, rental dates, vehicle preferences and communication history.
• Booking and rental information, payment status and documents required to verify a rental where applicable.
• Technical information such as IP address, device/browser information, referral parameters and website interaction events.
• Information supplied by Meta, Instagram, WhatsApp, Telegram or another service when you choose to contact us through that service.

2. Why we use it

• To answer enquiries, recommend available vehicles and provide customer support.
• To prepare, administer and complete a vehicle-rental contract.
• To verify identity, prevent fraud, secure our systems and meet legal or accounting obligations.
• To understand service performance and improve our website and communications.
• To send marketing only where permitted and to respect an opt-out request.

3. Automated assistance

We may use an AI-assisted sales and support system to classify messages and prepare or send replies according to our operating settings. Conversations may be reviewed by authorised staff. The system must not independently confirm a booking, payment, insurance exception or special price unless it is verified in our rental system. You may ask to speak with a person at any time.

4. Legal grounds

Depending on the situation, processing is necessary to respond before entering a contract, perform a rental contract, comply with law, protect our legitimate interests in operating and securing the service, or is based on your consent where consent is required.

5. Who receives data

We share data only as needed with authorised EPICENTER staff, vehicle partners involved in a requested rental, hosting and CRM providers, payment/accounting providers, and communication platforms such as Meta and Instagram, WhatsApp and Telegram. Those platforms also process data under their own privacy terms. We may disclose information where required by law or to protect people, property or legal rights. We do not sell personal data.

6. International processing and security

Some technology and messaging providers may process data outside Thailand. We use reasonable contractual, organisational and technical measures appropriate to the service, including access controls and protected integration credentials. No online system can be guaranteed completely secure.

7. Retention

We keep information only for as long as needed for the purposes above, including customer service, rental, accounting, dispute and legal requirements. When it is no longer required, we delete it or anonymise it where reasonably possible.

8. Your choices and rights

Subject to applicable law, including Thailand's Personal Data Protection Act, you may ask to access, correct, receive, restrict, object to or delete your personal data, and may withdraw consent where processing relies on consent. Some records may need to be retained when law or an active contract requires it.

9. Requests and data deletion

Send a request through WhatsApp, call +66 82 747 4212, or follow our data-deletion instructions. Please identify the channel used to contact us; we may ask for reasonable verification before acting.

10. Updates

We may update this policy when our services or legal obligations change. The current version and update date will remain available at this URL.

This policy applies to EPICENTER's own processing. Third-party services remain governed by their respective privacy policies.